Since starting the apprenticeship, I'm much more confident in myself and the way I communicate. I'm naturally quite a shy person, and I think the apprenticeship has helped me to overcome that. 

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My trainer spent two years supporting me in every single way possible, and I am so grateful for her. She never once doubted my abilities to reach my goals, and supported me throughout.

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The apprenticeship was the best way to learn. In IT, what you learn from a book and real life are totally different. Doing it in the workplace keeps your skills up to date; IT moves so fast. A traditional IT course is almost immediately out of date, but as the apprenticeship is work-based learning, the skills are always current and relevant.